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TAP’s
SMS team is a specialist group of over 30 professionals
focused automation and software for sample management
and screening. They are committed to ensuring that
our products deliver value and reliability as well
as strategic benefits by addressing key process
bottlenecks in the parmaceutical and biotechnology
industries. |
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Ian Ransome
heads the TAP SMS Team and is responsible TAP’s
suite of sample management systems, ultra high throughput
screening systems and high speed plate workstations.
Ian holds a BSc with honours in Cell Biology and
Biochemistry from the University of York and brings
comprehensive life science automation experience
to his role, having previously held senior positions
at EMAX and Tecan UK. |
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TAP’s SMS team
is structured to provide customers with full support
at all stages - from pre-sales advice to system
purchase, through installation and ongoing service
and support. |
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Sales
and account management |
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- Full 'pre-sales' support - the account management
team has a wealth of applications expertise
and experience to help you choose the right
system to optimise your processes
- Account managers are based locally in both
the USA and Europe.
- All account managers have science backgrounds
and come from GMP or research environments
- Expertise includes: senior project management
experience in the design, build and commissioning
of GMP manufacturing facilities for FDA licensed
therapeutics, as well as senior pharmaceutical
management leading drug discovery programmes.
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SMS
installation team |
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- A professional group of project managers
- Highly experienced in managing capital goods
implementation
- Focused on the customer’s “go
live” dates to ensure their systems are
operational, delivered on spec, on time and
on budget.
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SMS
technical services team |
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TAP
recognise that our systems operate in demanding
environments and perform a business-critical role
in research organisations.
TAP provide a number of
dedicated technical support services - including
field-based engineers in the US and Europe, customer
champions, a spares and consumables supply, as well
as a Helpdesk. These ensure high system availability
and maximum productivity over the long term. TAP
work together with users to ensure we tailor a solution
to meet the needs of each installation. |
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SMS
professional services team |
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TAP
provides a range of professional services to improve
the productivity and effectiveness of your system
and so maximise the return on your investment in
TAP's automation.
Standard services range from training courses to
increase system availability and productivity, through
customised services to enable rapid start-up and
improved sample delivery. TAP can also provide on-site
personnel to operate and maintain your systems.
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| TAP
consumables and labware |
TAP offers
a mix of established labware items and new developments
- both in-house designs for TAP automation systems,
as well as those developed in collaboration with
leading labware and consumable suppliers.
The 'TAP Consumables' website provides further details
on the sample management consumables range and features
an online quotation request system. All quotation
requests and questions are managed by a dedicated
team within the TAP Partnership Services group.
Visit
the TAP Consumables website for more information |
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