| Technical
services and support |
| The
following services are offered as standard: |
- Access to UK & US Help Desks
for call logging
- Remote access (VPN/modem) for fast
fault diagnosis and correction
- Service levels on all logged calls
- Product Champion assistance
- Planned preventative maintenance
visits
- Phone and email support for system
operators and engineers
- Onsite service support from UK and
US team of Field Engineers
- First and second line software support
(remote or on-site if required)
|
| Custom
services |
| The
contracts can be customised with additional
items: |
- Service and support of sub-systems
(eg Cedex, Leec & Staubli)
- Service and support of non-TAP equipment
- Provision of front-line engineering
personnel on-site
- Calibration and certification services
- 'PMplus' service
|
| Product
champions |
- Assist system operators and engineers
in achieving daily targets
- Actively monitor performance of all
installed systems
- Control retrofit and update / upgrade
programmes
- Coordinate operational and service
delivery
|
|
|
| Spares
supply |
| Partnership
Services will supply customers with all
the spare parts necessary for the recommended
level of on-site holding, and also provide
customers with access to their spares holding
'at base' for less frequently required parts.
The procurement and logistics function also
provides same-day procurement and dispatch
operations worldwide for all adhoc spares
requests. |
| Consumables
supply |
| TAP
also provides a range of high performance,
automation friendly, consumables and labware;
compatible with TAP systems. These can be
supplied on a call-off basis or as required. |
| System
reviews |
| For
customers with established TAP systems.
System Reviews seek to analyze the present
status and delivery capability of an installed
system, discuss key system metrics and make
recommendations to meet future needs. |
For
more information on technical services
& support |
| Contact
TAP's cell culture services & support
team |
| |
|
