The TAP
cell culture team is a specialist group of around
30 professionals focused on cell culture automation.
The cell culture team have been successfully working
in partnership with customers to implement automated
cell culture systems since 1987. They are committed
to ensuring that our products deliver value and
reliability as well as strategic benefits by addressing
key process bottlenecks in the pharmaceutical and
biotechnology industries.
Tim Ward
heads the TAP cell culture team and is responsible
for
co-ordinating all commercial and development activities
of TAP’s cell culture business.
Tim has over 20 years of experience in the life
sciences and automated solutions industries and
brings extensive commercial knowledge gained in
senior roles. Prior to joining TAP he worked for
Beckman Coulter most recently serving as Marketing
Manager - Automated Solutions Europe. Tim holds
a BSc in Applied Biology from the University of
Bath where he specialised in Animal Physiology and
Ecology.
The TAP cell culture
team is structured to provide customers with full
support at all stages - from pre-sales advice to
system purchase, through installation and ongoing
service and support.
The
account management team
The
account management team has a wealth of applications
expertise and experience to help you choose the
right system to optimise your processes and are
based locally in both the USA and Europe.
Consultancy-based approach to finding the
solution that is appropriate to the needs of
the laboratory
Additional advice covering a wide range of
areas such as process optimisation for automated
cell culture
Cell culture laboratory service level review
and analysis
Business process analysis, redesign and change
management in drug discovery
Design and implementation of automated cell
culture facilities in GMP manufacturing environments
Installation
team
A professional
group of project managers within the TAP cell culture
team who are highly experienced in managing implementation
of cell culture automation
Focused on the customer’s specific requirements
to ensure systems provide the desired performance
levels within the agreed time lines
Extensive operator and maintenance training
provided either at TAP’s headquarters
in the UK or at customer’s site.
Additional support after installation to allow
operators to use the system with a member of
the installation team on hand
Technical
services team
TAP
recognise that our cell culture systems need to
operate 24/7 and perform a business-critical role
in pharmaceutical companies.
TAP provide a number of
dedicated technical support services - including
field-based engineers in the US and Europe, product
champions, a spares and consumables supply, as well
as a Helpdesk. These ensure high system availability
and maximum productivity over the long term. TAP
work together with users to ensure we tailor a solution
to meet the needs of each installation.
Professional
services team
TAP provides a range of professional
services to improve the productivity and effectiveness
of your system and so maximise the return on your
investment in TAP's automation.
Standard services range from
training courses to increase system availability
and productivity, through customised services to
enable rapid start-up and improved cell culture
performance. TAP can also provide on-site personnel
to operate and maintain your systems.
TAP
consumables and labware
TAP
offers a mix of established labware items and new
developments - both in-house designs for TAP automation
systems, as well as those developed in collaboration
with leading labware and consumable suppliers.
The 'TAP Consumables' website provides further details
on the cell culture consumables range and features
an online quotation request system. All quotation
requests and questions are managed by a dedicated
team within the TAP Partnership Services group.
